Managers have to manage and counselors counsel. The two have always seemed worlds apart. But "The Manager's Guide to Counselling at Work" shows that managers are counseling every day of the week. Counselling is as much a part of organizational life as cashflow and quality control. The book also shows how counseling should be done. It is full of examples of line and personnel managers, administrators and union officials engaged in counseling. The techniques of counseling are presented in a straightforward, but not simplistic way, and the business of counseling is related throughout the book to the realities of organizational life. "The Manager's Guide to Counselling at Work" shows how productive energy can be brought back to the organization and how getting the desired results can be made easier for the manager. It will be of interest to all those involved in human resources management: personnel managers, union officials, counselor, management trainees, and training supervisors.
Michael Reddy was a clinical psychologist with experience of training and supervising counsellors before becoming a management development and industrial consultant.
1. Counselling at Work. Section One: What Counselling Is and How It Works. 2. The Background to Counselling. 3. The Three Phases of Couselling. 4. "Counsellors" and "Clients". Section Two: The Skills of Counselling. 5. Active Listening 6. Respect 7. Genuineness. 8. Counsellor Qualities. 9. Techniques of Phase I. 10. Phase I Example. 11. What Phase II Does. 12. Second-Level Listening. 13. Other Skills of Phase II. 14. Cautions. 15. Phase II Example - Connie. 16. Completing the Process. 17. The Skills of Phase III. 18. Phase III Example - "Redundancy Counselling. Section Three: Counselling and the Organization. 19. The Context of Counselling. 20. Role Conflict in Counselling. 21. Counselling Services. Recommended Reading. Index.