Martin Broadwell has dominated the field of management training for over thirty years, inspiring and guiding thousands of front-line managers in virtually every industry, in the U.S. and abroad. In this classic bestseller he offers new managers a comprehensive primer to the essentials of effective management,delegation, problem solving, motivation, time management, communication, and performance appraisal. Now teamed up with his daughter, he has expanded and updated this handy guide to reflect the management issues of the '90s, including stress management and team building. Packed with practical examples, no-nonsense advice, and illustrative exercises, The New Supervisor is an indispensable resource for every manager on the way up.
Martin M. Broadwell is president of the centre for Management Services, Inc., in Decatur, Georgia. Formerly the director of engineering training at Bell Telephone Company, he taught management training at the Executive Management Institute at the University of Michigan for twenty-seven years. He lives in Decatur, Georgia.Carol Broadwell Dietrich is president of Training Systems International, specializing in training for first-line supervisors. She also lectures at the University of Michigan. She lives in Atlanta.
* Prologue * A New Attitude toward the Job * A New Attitude toward the Subordinate * A New Attitude toward the Boss * Supervisors Relations with Their Coordinates * Monitoring and Managing Stress * The Importance of Good Communications * Setting Up the Work (Planning and Organizing) * Getting the Work Done (Directing and Controlling) * Delegation * Motivating by Enriching the Job * Interviewing Skills * Training: The Supervisors Responsibility * How to Run a Good Meeting (Conference Leadership) * Problem Solving * Oral and Written Presentations * Team Building * Self-Development and Evaluation * Epilogue