THE OFFICE: PROCEDURES AND TECHNOLOGY, 6E, International Edition is a comprehensive text for courses in the office technology curriculum. The course name can be Office Procedures, Administrative Procedures, Business and Computer Technology, etc. The target market is students preparing for entry-level positions in an office setting. The text focuses on the necessary skills that range from using email and the Internet to the use of integrated applications and office suites. It covers the soft skills including customer satisfaction, ethics, and telephone manners along with information systems and the global marketplace.
William R. Pasewark, Sr., earned the PhD at New York University. He taught both Business and Education courses at NYU, Michigan State, Penn State, and Texas Tech. Pasewark authored 105 best-selling business and computer books, seven of which won Texty Awards from the Text and Academic Authors Association. Work experience includes several jobs in the Wall Street section of NYC; Office Management Consultant; Marine Corps Sergeant in the Iwo Jima Invasion; General Manager of Pasewark LTD, a textbook authoring family partnership. Pasewark lectured in 31 states and several foreign counties. He attended 60 continuous NBEA conventions and was a registered lobbyist to require business courses in high schools.
Part I: THE OFFICE IN A CHANGING BUSINESS WORLD. 1. The Office Environment. 2. Office Competencies. 3. Managing Information to Enhance Productivity. Part II: COMMUNICATING EFFECTIVELY. 4. Communicating in Written Form. 5. Communicating Orally. 6. Telephone Communications. Part III: PROCESSING AND UNDERSTANDING FINANCIAL INFORMATION. 7. Banking and Payroll. 8. Financial Reports and Procedures. Part IV: MANAGING YOUR WORK LIFE. 9. Time and Workstation Management. 10. Meetings and Travel. 11. Records Management. 12. Processing Mail. Part V: MANAGING YOUR CAREER. 13. Planning and Advancing Your Career. 14. Ongoing Professional Development.