The Organizational Measurement Manual is a step-by-step guide to creating performance measurements at the working level. It addresses the procedures for identifying, designing, monitoring and using measurements and how these might relate to other objectives and initiatives within an organization. In so doing it explores the use of general performance measurement as a management tool for the key areas of control, customer satisfaction and business improvement. The book is clearly differentiated from many other publications on the subject of measurement by the firm distinction made between general, strategic measurement that represents an umbrella approach to the quantification of performance and the monitoring of process-level attributes that directly relate to the performance of an individual work team. The benefits of, and best practice approach to, the use of process-level measurements are clearly explained.
David Wealleans is a chartered engineer and practising business leader. He has held senior industry positions in quality, design and marketing, and worked for several years as an independent adviser and trainer to a wide variety of organizations. He currently holds the position of head of international operations for Transas Marine, a maritime technology company. He is also the author of The Quality Audit for ISO 9001:2000, published by Gower.
Contents: The Concept of Measurement: Introduction and purpose of measurement; Corporate measurement; Process measurement. Establishing a Process Measurement Programme: Customer-centred measurement; Identifying the process measurement; Targets and objectives; Tracking and recording; Interpretation; Action; Involving people. Looking Beyond the Basics: International standards; Quality costs; The long term; Index.