Instructional designers and other training professionals are often forced into order-taking roles. The company wants training on a specific topic--business writing, behavioral interviewing, customer service--and a one-size-fits-all module is produced.
Training That Delivers Results offers a far better way to educate employees, one that connects learning solutions with strategic business goals. Rather than being told what to teach, proactive designers collect data to define problems and develop training interventions. Written by one of the originators of computer-based training, Handshaw's results-oriented model is systematic, yet flexible, and works for both instructor-led training and e-learning. Readers will learn how to:
� Analyze performance gaps
� Create targeted performance objectives and connect them with the right measurement tools
� Determine the best instructional strategy and the appropriate media
� Build consensus with project blueprint meetings
� Evaluate the effectiveness of training and use the data to continually improve.
Learning goals and business goals should go hand in hand. Here are the tools, worksheets, and assessments needed to tie the learning experience to enhanced performance outcomes--and deliver sustainable, quantifiable business results.
DICK HANDSHAW, president of Handshaw, Inc., is a consultant, speaker, and pioneer in the field, with more than 35 years of experience as a learning and performance improvement professional.
Contents Introduction vii CHAPTER 1 A New Model for Results 1 CHAPTER 2 Performance Consulting 19 CHAPTER 3 Closing the Performance Gap 31 CHAPTER 4 Getting Real Value from Analysis 49 CHAPTER 5 Connecting Objectives to Measurement 79 CHAPTER 6 The Blueprint Meeting 103 CHAPTER 7 Validate Your Strategies with a Prototype 113 CHAPTER 8 Designing for the Classroom- Virtual and Live 125 CHAPTER 9 Designing for E- Learning 139 CHAPTER 10 Designing for Performance Support and M- Learning 153 CHAPTER 11 Validating Success with a Field Test 163 CHAPTER 12 Implementation: The Final Guarantee of Results 171 CHAPTER 13 Making Results Sustainable 181 CHAPTER 14 Conclusion 187 Glossary 191 References and Resources 201 Index 203