Transforming IT Culture: How to Use Social Intelligence, Human Factors and Collaboration to Create an IT Department That Outperforms (Wiley CIO)

Transforming IT Culture: How to Use Social Intelligence, Human Factors and Collaboration to Create an IT Department That Outperforms (Wiley CIO)

By: Frank Wander (author)Hardback

1 - 2 weeks availability


Practical, proven guidance for transforming the culture of any IT department As more and more jobs are outsourced, and the economy continues to struggle, people are looking for an alternative to the greed-driven, selfish leadership that has resulted in corporations where the workers are treated as interchangeable parts. This book shows how the human factors can be used to unlock higher returns on human capital such that workers are no longer interchangeable parts, but assets that are cared about and grown. Refreshingly innovative, Transforming IT Culture shows how neuroscientific and psychological research can be applied in the IT workplace to unleash a vast pool of untapped potential. * Written by an expert on IT culture transformation * Considers the widespread "cultural blindness" in business today, and how it can be addressed * Draws on the author's repeated success transforming IT divisions across major corporations by applying the human factors * Explains why social intelligence, human factors, and collaboration are the source of harmony, shared learning, mutual respect, and value creation Employees want positive change in business, something to stop the downward spiral we are on, both financially and emotionally. Transforming IT Culture shows how the essential ingredient to any high performing IT department is a culture where employees are valued and managed to their strengths. Using the Information Technology profession as a lens through which we can understand knowledge worker productivity and how to seriously improve it, this important new book reveals why Collaborative Social Systems are essential to every organization.

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About Author

FRANK WANDER is founder and CEO of the IT Excellence Institute, an organization dedicated to answering Peter Drucker's challenge to increase the productivity of knowledge workers. Prior to starting the Institute, Frank was CIO at Guardian Life for more than five years, transforming the culture and capability of IT to deliver business projects on time and on budget, across 90% of its portfolio. He is a highly sought-after speaker at leading IT industry events, contributes articles to CIO Magazine and Computerworld, and has been featured in the Wall Street Journal.


FOREWORD xi ACKNOWLEDGMENTS xiii Introduction 1 The Passing of an Era 2 A New Era Brings a New Focus 3 A Quick Book Tour 6 Note 10 CHAPTER 1 A Shining Light: The Blind Spot Revealed 11 A Race to the Bottom 12 Human Understanding Enters the Workplace 13 We Have Been Taught Not to See or Feel 15 Unlocking Human Potential 16 Dawn of a New Productivity Model 17 Working Social 19 The Social System Is the Factory 20 Notes 21 CHAPTER 2 Corporate America s IT Organization: Failure Is All Too Common 23 Still Broken after All These Years ... 24 Unfortunately, the Truth Is Worse 29 If We Would Just Embrace and Trust Our People ... 30 Offshore Outsourcing: A Deeper Look 33 Notes 36 CHAPTER 3 Workers as Machines: A Social Pathology 37 He s a Good Hand 37 The Machine Age: Still Felt Today 38 Birth of Corporate Easter Islands 41 Our Human Resource Practices Remain Primitive 41 Selectively Continue the Past; Fully Embrace the Future 43 Notes 44 CHAPTER 4 The Unseen Art and Emotion of IT: The Acme Inc. Philharmonic Orchestra: Knowledge as Notes, Leaders as Conductors, Programmers as Composers 45 A Product of Mind and Emotion 46 Limitations of Language and Our Resultant Inability to Communicate 50 Social Cohesion and Conceptual Unity 52 And the Instruments Keep Changing 56 The Encore. A Callback. Bravo! 57 Note 57 CHAPTER 5 Case Study: An Unproductive State of Mind: Toxic Leadership and Its Aftermath 59 Toxic to Competitive Advantage 64 Conclusion 64 Note 66 CHAPTER 6 What Are We Waiting For? Applied Science at Work 67 Hawthorne Studies 68 Pygmalion in the Classroom 70 Empathy, Caring, and Compassion 71 Organizational Citizenship Behavior 74 Mood Is Contagious 76 Limbic System 77 Maslow: Humanism in the Workplace 80 Working Memory 84 Mirror Neurons 85 Other Thoughts 87 Notes 87 CHAPTER 7 Empathy and Compassion: The Socially Cohesive and Resilient Organization 89 The Toxic Handler: Empathy and Compassion in Action 90 Dysfunctional Organizations Have Less Time for Compassion 92 Empathy and Compassion: A Research Perspective 93 Notes 96 CHAPTER 8 Designing a Collaborative Social System: Working Social: How the Right Culture Unlocks Productivity 97 Designing Collaborative Social Systems 98 Why a Collaborative Social System Matters 103 Notes 106 CHAPTER 9 The Social Compact: Organizational Citizenship Behavior 107 Living the Values 108 Shaping IT: One Interaction at a Time 110 Courtesy Is Contagious 111 Giving versus Getting 119 Citizenship Performance 120 Notes 122 CHAPTER 10 The Servant Leader: Prosocial and Authentic 123 Opening Night 124 Using Social Intelligence and Caring to Lead from Below 125 Conducting Styles 127 Servant Leadership in IT: Giving Credit While Silently Helping Drive Group Success 128 Academic Views 131 Moving the Group from I Get It to I See It 133 Notes 135 CHAPTER 11 Social and Emotional Intelligence: The Organizational Canvas Meets the Social Paintbrush 137 Personal and Social Competence 138 Sogence in Action 140 Understanding Expression: A Social Skill from Our Past 142 Good Vibrations: The Right Social Sentiment Energizes a Performance 144 Notes 150 CHAPTER 12 Designing an Innovative Culture 151 Talent and Mood 152 The Human Factors 153 Build a Culture of Creativity 154 CHAPTER 13 Workforce Planning: Maximizing the Productivity of Your Talent Today and Tomorrow 157 Workforce Planning Gap 158 Goals and Process 160 Context Diagram 161 Outsourcing and Offshoring 164 Notes 172 CHAPTER 14 How to Successfully Transform Your Organization: Putting It All Together 173 High-Level Outline 175 Best Practices in Detail 185 Conclusion 187 ABOUT THE AUTHOR 189 INDEX 191

Product Details

  • publication date: 05/04/2013
  • ISBN13: 9781118436530
  • Format: Hardback
  • Number Of Pages: 224
  • ID: 9781118436530
  • weight: 412
  • ISBN10: 1118436539

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  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

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