Helping professionals navigate the changes in human resource roles, which have become increasingly complex in recent years, this business-savvy guide teaches how to effectively communicate "up" to superiors, "down" to subordinates, and "sideways" to peers. In addition to the general public and interpersonal speaking tips sprinkled throughout, the book specifically addresses the many roles and responsibilities of the HR professional and the ways in which their position is likely to become even more complicated in the foreseeable future. As strategic business partners, HR professionals interact with executives, line managers, rank-and-file employees, and outside stakeholders. With this increased visibility comes an opportunity to influence the organisation and its strategic objectives. Whether in a generalist or specialist role, HR practitioners' wide range of responsibilities can only be effectively met with strong communication skills and this book strives to contribute to the goal of honing that essential ability.
Patricia M. Buhler, SPHR, is a professor of management at Goldey-Beacom College and is the owner of Buhler Business Consultants. She is the author of The Employee Satisfaction Revolution, Human Resources Management, and Perfecting the Art of Management. Joel D. Worden is an associate professor of English at Goldey-Beacom College. He consults with businesses and individuals to increase the effectiveness of their verbal and written communication.