User Experience in Libraries: Applying Ethnography and Human-Centred Design

User Experience in Libraries: Applying Ethnography and Human-Centred Design

By: Matt Borg (editor), Andy Priestner (editor)Paperback

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Modern library services can be incredibly complex. Much more so than their forebears, modern librarians must grapple daily with questions of how best to implement innovative new services, while also maintaining and updating the old. The efforts undertaken are immense, but how best to evaluate their success? In this groundbreaking new book from Routledge, library practitioners, anthropologists, and design experts combine to advocate a new focus on User Experience (or `UX') research methods. Through a combination of theoretical discussion and applied case studies, they argue that this ethnographic and human-centred design approach enables library professionals to gather rich evidence-based insights into what is really going on in their libraries, allowing them to look beyond what library users say they do to what they actually do. Edited by the team behind the international UX in Libraries conference, User Experience in Libraries will ignite new interest in a rapidly emerging and game-changing area of research. Clearly written and passionately argued, it is essential reading for all library professionals and students of Library and Information Science. It will also be welcomed by anthropologists and design professionals working in related fields.

About Author

Andy Priestner manages Cambridge University's pioneering FutureLib innovation programme, employing user experience and design thinking to develop new library services across the university. He is the founder of the UX in Libraries Conference and provides training and consultancy on the subject to institutions across Europe. Matt Borg was an academic librarian at Sheffield Hallam University for fourteen years, during which time he was responsible for a new research-based approach to user experience. He is now a Solutions Expert at ProQuest's Ex Libris, where he works to bring new technology to libraries across Europe, as well as a freelance trainer in UX techniques.


Contents: Preface; Uncovering complexity and detail: the UX proposition, Andy Priestner and Matt Borg; Using ethnographic methods to study library use, Bryony Ramsden; Embracing an ethnographic agenda: context, collaboration and complexity, Donna M. Lanclos; Holistic UX: harness your library's data fetish to solve the right problems, Matt Borg and Matthew Reidsma; Applying human-centred design to the library experience, Paul-Jervis Heath; The why, what and how of using ethnography for designing user experience in libraries (and a few pitfalls to avoid), Leah Emary; Identifying the barriers: taskscapes and the social contexts of library UX, Andrew D. Asher; Illuminating study spaces at Cambridge University with Spacefinder: a case study, Andy Priestner; WhoHas?: a pilot study exploring the value of a peer-to-peer sub-lending service, Helen Murphy; User experience beyond ramps: the invisible problem and the special case, Penny Andrews; Changing the dialogue: the story of the award-winning Alan Gilbert Learning Commons, Rosie Jones and Nicola Grayson; Case study: UX and a small academic library, Margaret Westbury; Understanding our students and ourselves: transformative library instruction through an ethnographic lens, Michael Courtney and Carrie Donovan; What makes an informal learning space?: a case study from Sheffield Hallam University, Bea Turpin, Deborah Harrop, Edward Oyston, Maurice Teasdale, David Jenkin and John McNamara; Spaces for learning? Using ethnographic techniques: a case study from the University Library, Edge Hill University, Helen Jamieson; Are you sitting comfortably...?, Elizabeth Tilley; UX in libraries: leaping the chasm, Andy Priestner and Matt Borg; Index.

Product Details

  • ISBN13: 9781472484727
  • Format: Paperback
  • Number Of Pages: 212
  • ID: 9781472484727
  • weight: 348
  • ISBN10: 147248472X

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