More than 11,000 customers ranging from independent consultants to large corporations use WebEx online services to decrease the cost and increase the effectiveness of meetings, presentations, conferences, support, and trainingInput from WebEx has enriched the book with actual examples and case studies of how individuals, small businesses, and large corporations are making use of the WebEx services
Nancy Stevenson has written over 50 books on computer, business, and Internet topics, including e-commerce and wireless technology. She holds a Certificate in Distance Learning Design from the University of Washington.
Introduction 1 Part I: Meet Me on the Web 5 Chapter 1: What s a WebEx? Chapter 2: The Ins and Outs of Meeting Online 19 Chapter 3: Getting Started with Meetings 35 Part II: Always Be Prepared 49 Chapter 4: Setting Up Your Very First Meeting 51 Chapter 5: Taking Advantage of Remote Computers 67 Chapter 6: Preparing for a Dynamic Marketing Event 75 Part III: Let the Meetings Begin 95 Chapter 7: Hosting a Meeting 97 Chapter 8: Attending Meetings 129 Part IV: Selling, Supporting, and Training with WebEx 145 Chapter 9: Closing More Deals Faster with Sales Center 147 Chapter 10: Delivering Virtual Support with Support Center 167 Chapter 11: Creating Virtual Classrooms with Training Center 185 Part V: Taking WebEx Further 219 Chapter 12: Making the Most of Reports 221 Chapter 13: Administering WebEx Made Easy 231 Part VI: The Part of Tens 251 Chapter 14: Ten Things WebEx Can Do for your Enterprise 253 Chapter 15: Top Nine Frequently Asked Questions from WebEx Tech Support 259 Chapter 16: Ten Ideas for Small Businesses to Maximize Success 265 Chapter 17: Ten Ways That Companies Get the Most Out of WebEx 271 Appendix 277 Glossary 301 Index 309