What's the Secret? To Providing a World-Class Customer Experience

What's the Secret? To Providing a World-Class Customer Experience

By: John R. DiJulius III (author)eBook

Description

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

Product Details

  • ID: 9781118039427
  • book language: en
  • publisher: Wiley
  • publisher imprint: Wiley

Supported Platforms

  • Android   Epub DRM Yes
  • Ereader   Epub DRM Yes
  • Desktop   Epub DRM Yes
  • IOS   Epub DRM Yes
  • Windows   Epub DRM Yes

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