Proven techniques for resolving workplace conflicts
After years of seeing clients struggling and their businesses suffering with destructive conflicts, Diane Katz developed The Working Circle, a step-by-step process that helps everyone in business resolve conflict in a non-confrontational, creative, collaborative way.
Win at Work! provides you with a no-nonsense guide based on real-life examples of people at pivotal points in their careers. Filled with practical wisdom, it reveals how you can move around the roadblocks that, if left unattanded, can stop you in your tracks. Win at Work! also helps those of us who are uncomfortable with conflict, giving them tools for solving problems in a nonconfrontational manner. This essential guide
Offers a proven step-by-step process for conflict resolutionDeals with complex business questions about independence, moral values, face-saving, goal-setting, and leadershipProvides easy language for talking through problems and reaching a relatively painless outcome
Putting aside simple band-aid solutions, Win at Work! is your proven resource for the kind of long-term team-building that ultimately makes the difference in business and organizational success.
Diane L. Katz, PhD, has a master's degree in organizational psychology from Columbia University and a PhD in conflict resolution from Union Institute. Diane's consulting company, The Working Circle, provides organizational development, human resources, team building, training, coaching, and Diane's own unique eight-step process. Clients of The Working Circle represent service companies, such as manufacturing, construction, technology, health care, government, and nonprofits.
Introduction Conflict at Work ix PART ONE WHAT IS THE WORKING CIRCLE? Chapter 1 The Power of the Circle in Conflict Resolution 3 Chapter 2 The Working Circle s Eight Key Questions 31 PART TWO UNDERSTANDING CONFLICT RESOLUTION Chapter 3 What s Your Conflict Resolution Style? 51 PART THREE FROM THE WORKING CIRCLE TO THE WINNER S CIRCLE Chapter 4 Challenge 1: Ask YourManager for the Raise You Deserve or Be Happy You Have a Job ? 65 Chapter 5 Challenge 2: Deal with Your Partner or Allow Him/Her to Continue Causing Chaos? 81 Chapter 6 Challenge 3: Speak Up about What s Happening or Remain Silent? 97 Chapter 7 Challenge 4: Mediate or Take a Side? 111 Chapter 8 Challenge 5: Deal with a Client s Anger or Allow Him/Her to Continue Shouting? 135 Chapter 9 Challenge 6: Get Your Boss Off Your Back or Continue to Be Micromanaged? 151 Chapter 10 Challenge 7: Stand Up to the Bully or Don t Make Waves? 169 Chapter 11 Challenge 8: Manage That Troublemaker or Let Him/Her Continue to Stir Up Trouble? 187 Chapter 12 Teaching Others Without Being a Teacher: Introducing The Working Circle at Work 205 Epilogue Working the Circle as You Advance Your Career 217 Sources 221 Acknowledgments 227 Index 229