Providing an original look at twentieth-century service occupations, Nona Y. Glazer offers an innovative interpretation of how managers reduce labor costs by shifting labor for paid women workers to women as family members. She critically examines the past and present practices of retailing and health service occupations as a way to better understand the deskilling, speed-ups, and job consolidation of nurses, salesclerks, and cashiers. Glazer calls the shifting of tasks from paid to unpaid labor the "work transfer," one of the many mechanisms that managers used to change the labor process in service jobs. She maintains that these shifts in labor costs increase profit margins in a capitalistic economy that demands such increases. Drawing on social history, economics, interviews with health service workers, union newsletter accounts, and advertisements in mass market magazines and retail trade journals, this book affords new insights into how the hidden work of women is structured by changes in paid labor. Nona Y. Glazer is Professor of Sociology and Women's Studies at Portland State University and the editor of "Woman in a Man-Made World and New Family/Old Family".
List of Tables Acknowledgments Introduction Part I: Changes in Women's Lives 1. From Paid to Unpaid Work 2. The Work Transfer in the Service Economy 3. Women's Work: Linking Separate Spheres Part II: The Retail Trade Industry 4. The Restructuring of Retailing 5. From Salesclerk to Cashier 6. The Clerkless Customer: Doing Away with "Wasteful" Labor Part III: The Health Services Industry 7. Capital and Labor: Restructuring Health Services 8. Changing Hospital Work 9. Changing Home Care 10. The Home as Workshop: Amateur Nursing--Medical Caregivers 11. Conclusions Appendix Notes References Index