Work Communication: Mediated and Face-to-Face Practices

Work Communication: Mediated and Face-to-Face Practices

By: Oliver Guirdham (author)Paperback

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Explores all aspects of interpersonal communication at work, from face-to-face meetings to new forms of computer mediated communication such as social media. Will help the reader achieve skilled interpersonal communication at work through the understanding of relevant theory and latest research, made clear in non-technical language with examples.

About Author

Maureen Guirdham is former Director of the MBA programme at City University and Head of the School of Business at Westminster University, UK. In recent years she has worked extensively in central Europe, central Asia, India, and South America.


PART I: THE REVOLUTION IN WORK COMMUNICATION.- 1. Introduction.- 2. Work Communication Modes.- PART II: CORE PROCESSES IN WORK COMMUNICATION.- 3. Social Cognition and Impression Formation.- 4. Contributing to Communication, Self-Presentation and Impression Management.- 5. Interaction.- 6. Demography, Culture, Situation and Mode as Influences on Communication.- 7. Intrapersonal Influences on Communication.- 8. Influencing, Handling Conflict and Negotiating.- PART III: THE IMPACT OF THE COMMUNICATION REVOLUTION ON WORK AND ORGANIZATION.- 9. Co-operation, Work Relations, Knowledge Sharing and Co-ordination.- 10. Working in Groups and Teams.- 11. Management and Leadership.- 12. Organizational Structures and Cultures.- 13. Inter-Organizational Relations.- Cases and Exercises.

Product Details

  • ISBN13: 9781137351449
  • Format: Paperback
  • Number Of Pages: 440
  • ID: 9781137351449
  • weight: 670
  • ISBN10: 1137351446

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