Businesses could learn a lot from spies - not only how to respond to crises, but, also, how to achieve operational excellence. WORK LIKE A SPY reveals techniques used by CIA officers that can give readers a tremendous strategic advantage in business. Using real examples from her experiences as an undercover CIA officer, Carleson explains how to create loyalty by inspiring it; recognise individual achievement even during times of team failure and establish a sense of urgency - but only when it's really urgent. WORK LIKE A SPY will help readers: * Understand what a customer really wants * Position themselves in line for promotion * Defend against corporate espionage * Determine whom they can really trust * Deal with a crisis The methods developed by the CIA are all about getting what you want from other people. In a business setting, they apply to seeking a new job, a promotion, a big sale or a favourable regulatory ruling. Whatever it is you seek, this book will teach you new strategies to get it.
J. C. Carleson worked for Starbucks (corporate), Baxter International and Tektronix prior to leaving the private sector to enter the Central Intelligence Agency's elite clandestine service. She was an undercover CIA officer for eight years.