About the Author
Kim Jelphs works as an organisational development and leadership consultant in an NHS Foundation Trust and with a wide range of organisations across sectors and agencies. She holds Honorary and Associate roles with a range of universities in the UK and Australia. Helen Dickinson is Associate Professor of Public Governance at the University of Melbourne. She is co-editor of the Journal of Health, Organization and Management and Australian Journal of Public Administration and has worked with government, community organisations and private organisations in Australia, the UK, New Zealand and Europe. Robin Miller is Senior Fellow and Director of Evaluation at the Health Services Management Centre, Birmingham, and a Fellow of the School for Social Care Research, London, UK. He leads on a variety of applied research projects with health and social care organisations, with a particular focus on evaluating and learning from change initiatives.