Writing and Designing Manuals and Warnings (4th Revised edition)

Writing and Designing Manuals and Warnings (4th Revised edition)

By: Patricia A. Robinson (author)Hardback

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Description

Twenty-five years ago, how many people were thinking about the internet on a daily basis? Now you can find everything, including technical and instruction manuals, online. But some things never change. Users still need instructions and warnings to guide them in the safe and proper use of products. Good design, clear instructions and warnings, placement of graphics, all the traditional elements hold true whether designing for print or online materials. And technical writers still need those two most valuable commodities-time and information-to do their jobs well. Another constant, Writing and Designing Manuals and Warnings, now in its fourth edition, offers real-world guidance based on real-world know-how for the development of product documentation. See What's New in the Fourth Edition: * New organization to clarify the principles of manual and warning development * Coverage of the digital revolution and the global marketplace * Expanded section on product safety and warnings * Information on international standards for warnings Backed by Research and Collective Experience Drawn from the collective experience of hundreds of technical writers, graphic artists, and product safety engineers, along with the author's nearly 30 years of experience helping companies improve instructions and warnings, this how-to book covers every aspect of developing state-of-the-art product manuals and safety warnings. Filled with examples that show how good manuals and effective warnings can add value to your company's products and build repeat business, while at the same time reducing liability exposure, the text demonstrates how to create manuals that give products a competitive edge and improve customer satisfaction. Solidly grounded in research, but not a stuffy academic treatise, this down-to-earth, practical book is a survival guide for writers in the real world of short deadlines and tight budgets.

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About Author

Coranado Consulting Services, Wisconsin, USA

Contents

Who Needs a Manual? Overview Why All These Manuals? The Customer The Company Summary Who Reads a Manual? Overview Is Anybody Out There? What Do They Want? How Do They Use Manuals? Designing for Content and Context Summary Checklist: Knowing Your User Notes What's In and What's Out Content and Organization Overview Focus on the Need-to-Know Cookbooks, Not Novels Are You Smarter than a Fifth-Grader? Writing Strategies That Work How Do I Find...? Summary Checklist: Content and Organization Notes What You See Is What You Read...Or Not Overview Make the Manual Look Easy to Read Headings: A Map for Your Reader Other Signposts for Your Reader Paving the Road for Your Readers Making the Manual Physically Easy to Use Summary Checklist: Make It Easy for Your Readers Notes A Picture Is Worth...It Depends Overview When to Use Graphics What Kind of Graphics Should I Use? Making Graphics Work Integrating Graphics and Text Summary Checklist: Effective Graphic Design Notes Thinking Outside the Books Overview Putting It on the Internet Instructional Videos and DVDs Picture This: The No-Words Manual Is One Enough? When You Need Multiple Manuals Installation, Service, and Maintenance Manuals Manuals for Custom Machinery Summary Checklist: Alternatives and Specialty Manuals Notes Who Writes a Manual? Overview Technical Writers-Rodney Dangerfield No More Writing Manuals Is a Team Sport Playing Well with Others: Marketing, Legal, Design, Manufacturing How Well Can You Juggle? Managing Documentation Projects Summary Checklist: Writers and Documentation Projects Notes Manuals in the Global Marketplace Overview The Challenge of a Global Economy The User Spectrum Expands...Again Managing Translation International Regulations and Standards Summary Checklist: Manuals for Global Markets Notes Product Safety and Liability Prevention Overview Products Liability Law: What You Don't Know Can Hurt You Warnings-They're Not All Wacky (But Some Sure Are!) Hazard Analysis: The First Step in Product Safety Responding to Hazards Other Safety Resources Managing the Postsale Duty to Warn Summary Checklist: Managing Product Safety Notes Warnings That Work Overview What Should a Warning Do? The Anatomy of a Warning Label Meeting Standards Testing Your Warnings Summary Checklist: Make Your Warnings Work Notes Integrated Product Safety Overview Designing Safety into the Product Delivering a Consistent Safety Message Product Safety in the Real World: Case Study Summary Checklist: Integrating Product Safety Notes Bibliography Index

Product Details

  • publication date: 30/05/2009
  • ISBN13: 9781420069846
  • Format: Hardback
  • Number Of Pages: 356
  • ID: 9781420069846
  • weight: 635
  • ISBN10: 1420069845
  • edition: 4th Revised edition

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