Insurance FAQs
If you have purchased insurance through the WHSmith website, you can find out more about the policies you have bought by logging into your account here. Read the FAQs to find important contact details and answers to common questions.
How to Make a Claim or Contact Us
All calls are charged at your standard rate
Travel Insurance Emergency Assistance – available 24 hours a day, 7 days a week
WHSmith Travel Assistance: +44 (0) 1403 788699
Toll-Free from USA and Canada : 1-844-780-0494
Mexico : +1-819-780-0494
Travel Insurance Non-Emergency Assistance – available Monday - Friday: 9:00-17:00, Saturday/Sunday: Closed
WHSmith Travel Insurance Claims Service:
+44 (0) 1403 788698
email: mailto:info@csal.co.uk (expect a response within 5 working days)
Travel Insurance Submit a Claim
www.submitaclaim.co.uk/WHSmith
Travel Insurance Customer Helpline – available Monday - Friday: 9:00 - 17:30, Saturday: 9:00 - 17:00, Sunday: Closed
+ 44 (0) 1702 427196
email: whsmith@csal.co.uk (expect a response within 3 working days)
Pet Emergency
Contact your vet urgently for emergency care.
Pet Insurance Assistance – available Monday to Friday: 9.00 – 17.00, Saturday/Sunday: Closed
Live Chat can be used by logging into My Account
Phone: 03331882035
Email: WHSmith@petprotect.co.uk
Post: Pet Protect Limited, Betchworth House, 57-65 Station Road, Redhill, Surrey, RH1 1DL
Pet Insurance Submit a Claim
Click here to access claim form
PetConnect 24/7 Advice from a Vet
Phone: 0333 332 0339
Chat online: https://vet-fone.co.uk/petconnect/chat
If you have any queries about the insurance products you purchased through the WH Smith website please contact:
Acrisure UK MGA on 0203 3018366 or email: contact.auk@acrisureuk.co.uk
Acrisure UK MGA Limited is registered in England and Wales (No. 09742763). Registered office: Walsingham House, Ninth Floor, 35 Seething Lane, London, EC3N 4AH. Acrisure UK MGA Limited (FCA No. 835270) authorised and regulated by the Financial Conduct Authority to carry out insurance distribution activities.