Gift Cards, Vouchers & Tokens

Gift Cards, Vouchers & Tokens

WHSmith Gift Cards and eGift Cards are the perfect gift idea to let loved ones pick out exactly what they want. Whether that’s treating the bookworm in your life to their pick of our bookshelves or letting a stationery addict loose to stock up their pencil case.

Order a standard Gift Card to be delivered to your address if you wish to pop it in with their card, or why not get an eGift Card sent straight to their inbox! Either can be spent online or in-store.

School and Business Customers

Gift cards are a perfect little gesture for colleagues, clients, pupils or teachers to say thank you and well done. Whether it’s used towards the back to school shop for next term, or a special new accessory for their desk; choosing WHSmith gift cards for your workplace rewards gives the recipients the freedom to spend it on books, stationery, art supplies, games, tech, films, and much much more.

At WHSmith, we offer a dedicated support service to schools and businesses to make shopping with us as simple as can be. If you’re looking to buy gift cards in bulk, get in touch with our team for help putting your order through and to discuss your options.

Email us today: customer.relations@whsmith.co.uk

School and Business Customers

FAQs About WHSmith Gift Cards

Can I spend my WHSmith gift card online?

Yes – you can spend your WHSmith gift card or e-gift card online at WHSmith.co.uk and our partner eBooks website Kobo.com! Simply select “pay by gift card” at the checkout and enter the unique gift card number and pin on your card. Paper gift vouchers cannot be used online.

Can I spend my WHSmith gift card in store?

Yes – you can use a WHSmith gift card or e-gift card in WHSmith stores (excluding concessions and stores located at motorway service stations, WHSmith Local, London Underground sites or WHSmith franchise stores). For e-gift cards, you will need to show the PDF emailed to you to our store assistant at the checkout so that they can enter your unique gift card number into the till. You can show them the PDF on a mobile device or print out the PDF if you prefer.

Where can I check my WHSmith gift card balance?

You can enter the 19 digit code on the reverse of your WHSmith Gift Card into our Gift Card Balance Checker to find out how much money is left on your card.

When will my WHSmith gift card expire?

Your gift card is valid for 24 months (2 years) from the date the card was purchased. If you spend some of the card's value or check the card's balance then the card is valid for another 24 months from that point.

Where Can I Get Help with a Gift Card?

View our Gift Card Help page for information on registering a gift card and terms and conditions.

Are WHSmith gift cards refundable?

No – the WHSmith returns, exchange and refund policy does not apply to gift cards. You may wish to contact the third-party supplier of your gift card in exceptional circumstances.

How do I pay for my WHSmith gift card?

You can pay for your gift card online using a credit or debit card, Paypal, Apple Pay or Google. Payment plan services such as Laybuy cannot be used to purchase a gift card.

There is a problem with my WHSmith gift card – what do I do?

The Voucher Express team at WHSmithGiftCards.co.uk will be able to help you with your query. You can contact them by email at whsmith@voucherexpress.net or by phone on 0371 384 1003 (Monday-Friday 9am-5pm and Saturday 9am-12:30pm). You’ll need your order number.

There is a problem with my order and I paid for it with a WHSmith gift card – what do I do?

You can contact our customer services team as usual on support@whsmith.co.uk. If a refund is issued then the money will be refunded to your gift card, or to a new gift card if the old one has been destroyed.

What are the Terms and Conditions for WHSmith gift cards?

Physical Gift Cards

1. Once activated this Gift Card can be used as full or part payment for goods in UK WHSmith stores (excluding concessions and stores located at motorway service stations, WHSmith Local, London Underground sites or WHS franchise stores) and on WHSmith.co.uk.

2. Gift Cards are non-refundable and no change will be given, but any balance remaining on the card may be applied to future purchases. Where goods purchased with the Gift Card are subsequently exchanged for goods of a lower price or returned for refund, monies owing will be added to the balance on the Gift Card.

3. Your new balance will (if used in store) be shown on your receipt every time you make a purchase or can be checked at any till in store or (if used online) can be checked online at: whsmith.co.uk/giftcard

4. The minimum amount required to activate or top-up this Gift Card is £5, the maximum amount is £500 in one transaction, and the maximum limit is £500..

5. Please treat this Gift Card as if it were cash, as the balance cannot be returned to you if it is lost or stolen.

6. This Gift card is not redeemable for cash, neither is it a credit, charge or cheque guarantee card.

7. This Gift Card will expire after 24 months of consecutive non-use and the balance will be deducted. Cards with a zero balance will expire after 65 days.

8. WH Smith Promotions Ltd. Reserves the right to amend or waive these terms and conditions or terminate this scheme on reasonable notice. Such amendments will be notified in advance via in-store displays.

9. If you have any queries about this Gift Card please call 0333 600 6666.

10. Gift Card issued by WH Smith Promotions Ltd, SN3 3RX

Digital Gift Cards

1. Once activated this eGift Card can be used as full or part payment for goods in UK WHSmith stores (excluding concessions and stores located at motorway service stations, WHSmith Local, London Underground sites or WHS franchise stores) and on WHSmith.co.uk.

2. eGift Cards are non-refundable and no change will be given, but any balance remaining on the eGift Card may be applied to future purchases. Where goods purchased with the eGift Card are subsequently exchanged for goods of a lower price or returned for a refund, monies owing will be added to the balance on the eGift Card.

3. Your new balance will (if used in store) be shown on your receipt every time you make a purchase or can be checked at any till in store or (if used online) can be checked online at: whsmith.co.uk/giftcard.

4. The minimum amount required to activate or top-up this eGift Card is £5, the maximum amount is £500 in one transaction, and the maximum limit is £500.

5. Please treat this eGift Card as if it were cash, as it cannot be reissued and the balance cannot be returned to you if it is lost or stolen.

6. This eGift card is not redeemable for cash, neither is it a credit, charge or cheque guarantee card.

7. This eGift Card will expire after 24 months of consecutive non-use and the balance will be deducted. eGift cards with a zero balance will expire after 65 days.

8. WH Smith Promotions Ltd. Reserves the right to amend or waive these terms and conditions or terminate this scheme on reasonable notice. Such amendments will be notified in advance via in-store displays and on whsmith.co.uk

9. If you have any queries about this eGift Card please call 0333 600 6666.

10. eGift Card issued by WH Smith Promotions Ltd, SN3 3RX