Coronavirus (COVID-19) Update
Given the evolving situation, we have taken the decision to keep our stores open in the specific communities which most need our services at this time. We are currently operating from 140 hospital stores, in order to continue to serve NHS staff with food and drinks, and 204 High Street stores which host a Post Office in order to provide vital banking and postal services to these communities. All other WHSmith stores are now temporarily closed.
In addition, customers can still shop with us at www.whsmith.co.uk and we are doing our best to ensure all our deliveries are received on time. Due to the unprecedented times however, some deliveries may be impacted and we can only apologise for this. We really appreciate your patience and understanding at this time. Unfortunately, due to supplier warehouse closures in response to COVID-19, we are temporarily unable to accept orders for CDs, DVDs and Entertainment, and we are running a reduced books service. We apologise for the disruption to these services and hope to be back up and running as normal soon.
Given the number of store closures, we are also temporarily suspending our Click + Collect service. If you have recently placed a Click + Collect order that you have not received, our Customer Support team will be in touch with you shortly to arrange re-delivery to your home address. We apologise for any inconvenience this may cause. Returns and refunds are still being accepted by post, and the period for returning items to stores or by post will be temporarily extended to 3 months (terms and conditions still apply).
We are very proud of all our colleagues across our stores who are doing an outstanding job in continuing to serve our customers and communities. Our key priority is their health and wellbeing and we have a number of strict measures in place to keep everyone safe and supported. Given the fast, evolving situation, our stores will be under constant review and we will support our colleagues through this difficult time.
For your local store information, please visit our store finder.