Customer Product and Service Queries

If you have a query regarding our products or services, we hope you will find a satisfactory answer on one of the pages below.

However, if you're unable to find the information you need, our contact centre is open during business hours to help with your query. You can find their contact details at the bottom of the page.

Is There a FAQs Page That I Can Check?

Yes, our FAQs page features a list of frequently asked questions about WHSmith, orders and gift cards.

Where Can I Find Out About Product Recalls?

We have a list of Product Recalls available online.

I've Bought a Gift Voucher Online, How Do I Register It?

You will need to visit the relevant website for your gift pack in order to register it. You can find a list of websites and more information about gift cards and vouchers on our Registering a Gift Pack page.

I Have a Question about my Order, Where Can I Find the Answer?

You can find information about changing your order, payment, refunds, delivery and more related queries on our Shopping with WHSmith page.

Where Can I Find Out About Your Privacy Policy and Legal Terms?

Our online policies are available to read on our Policies page, including our Terms and Conditions, Privacy Policy and GDPR Policy.

How Can I Contact WHSmith?

Our customer services team is available Monday-Friday 9am-5pm on email at