Order Delivery and Collection
- How Much Does Delivery Cost and How Long Does it Take?
- What is Click & Collect?
- How Do I Get Free Delivery?
- Why Are Some Delivery Options Not Available for my Order?
- Where Do you Deliver to?
- What Do your Partner Websites Charge for Delivery?
- How Do I Arrange Delivery to a BFPO Address?
- When will you Deliver my Magazine Subscription?
- Where is my Order?
Order Delivery Options and Costs
The delivery charge that you pay and the time it takes for your order to arrive depends upon the type of product you order and which delivery option you choose.
Check the table for our delivery charges.
|Delivery Type||When Will It Arrive?||Cost|
|Standard Delivery||2 - 4 working days||FREE when you spend £20 or £2.99|
|Click & Collect Next Working Day||Delivered next working day (order by 12 noon, Mon- Thu)||FREE when you spend £20 or £3.99|
|Express Delivery||Delivered next working day (order by 3pm, Mon- Fri)||£4.99|
|Magazine Subscriptions||This will vary by publisher. Please read further about Magazine Subscription Delivery here||FREE|
We occasionally offer free or reduced delivery costs for some of our services as a special promotion. Any delivery cost promotions that you may be eligible for will be clearly communicated to you whilst shopping and will be automatically applied to your basket. Promotions may not always be available.
UK only. Expected delivery time frames apply to in-stock products only. Out of stock products, pre-orders and products with extended delivery times will vary dependent on individual availability.
All delivery options are not available for all products. See our list of exclusions for more details. Next day delivery orders placed Friday, Saturday or Sunday will arrive by 5pm Tuesday.
WHSmith Gift Cards and eGift Cards are fulfilled by our partners VEX at WHSmithGiftCards.co.uk, and so delivery charges may vary from WHSmith.co.uk. Check the table below for our delivery charges.
|Delivery Type||When Will It Arrive?||Cost|
|WHSmith eGift Cards||Expected in your email inbox within 1 hour (please remember to check your junk folder)||FREE|
|WHSmith Gift Cards 1st Class (£10 - £50 only)||1-3 working days||£2.50|
|WHSmith Gift Cards Recorded Delivery (£50.01 - £100 only)||1 - 3 working days – signature required||£2.95|
|WHSmith Gift Cards Special Delivery (£100+ only)||1-2 working days – signature required||£5.75|
|WHSmith Gift Cards Same Day Dispatch||Next Working Day (order by 3pm Mon-Fri)||£7.50|
What is Click & Collect?
Click & Collect with WHSmith allows you to pay for your order online and pick it up from one of our stores when convenient for you!
Click & Collect is available across our WHSmith UK High Street stores.
With our FREE Same Day Click & Collect service, you can check online whether your local store has your item in stock and buy it for collection the same day if ordered before 4pm (dependent on store opening times). Our team in-store will put the item behind the counter for you, and send you a text when it's ready for you to pick up - usually within 2 hours. Simply show your order confirmation email to our staff to collect your item.
If your item is not in stock in your local store then you can order it to be delivered there with Next Day Click & Collect Delivery.
We’ll contact you by email or text when you order is ready to collect. Bring a copy of your collection notification email to the Click & Collect point in store to pick up your order. If you have a smartphone then you can show us the email on your phone instead of printing it out.
Please note that Same Day Click & Collect orders can only be cancelled in store. If you cannot attend the store to cancel, then your order will auto-cancel after 10 days without collection and your card will be refunded.
You will have 10 days to collect your order before it is automatically cancelled. Your card will be refunded in this case.
Please be aware that due to changing government guidelines in response to Covid-19, some of the stores may be temporarily closed and/or Click & Collect services may be temporarily unavailable. Check stores and opening times here
*Next Day Delivery orders placed by Thursday afternoon, Friday, Saturday or Sunday will arrive by 5pm Tuesday.
Not all products are available for Click & Collect. Please check delivery options on the product page.
How Do I Get Free Delivery?
Our Same Day Click & Collect service is free to use. We will sometimes offer free standard delivery to customers as a special promotion; this will be clearly communicated to you whilst shopping and automatically applied to your basket if eligible.
If you are ordering a Magazine Subscription you will not be charged delivery. However, if you have additional items in your basket then you will be charged delivery for them as standard.
Why Are Some Delivery Options Not Available for my Order?
There are some restrictions on how we deliver and to where. This is partly due to how our suppliers work, and partly to combat fraud. The delivery options available for your order are shown in your basket.
Some variations to delivery options:
- WHSmith Gift Vouchers, National Book Tokens, Theatre Tokens and Magazine Subscriptions (excluding Gift packs) can only be delivered to a home or work address
- Click & Collect is to WHSmith's UK High Street stores only. This excludes stores in most airports, railway stations, motorway services, hospitals and workplaces
- Experience Gifts are only available with Standard Delivery
- Magazine Subscriptions are only available with Standard Delivery, however if your order only contains a Magazine Subscription there is no delivery charge
- Large items such as filing cabinets are not available for Click & Collect
- We cannot deliver to any addresses outside the UK, although we can accept orders made overseas to be delivered to a UK address
- Not all products at the current time are available for next day delivery to home or store. Available delivery options will be displayed on your basket page.
Where Do You Deliver To?
WHSmith delivers to UK addresses. This means:
- England (including the Isle of Man, Isle of Wight and Isles of Scilly)
- Scotland (including the Orkney and Shetland Islands)
- Northern Ireland
- BFPO addresses (British Forces Post Office)
- any WHSmith high street store (not stores at airports and train stations, for example)
Your delivery will be sent to the delivery address you gave when you confirmed your order.
Although we don't deliver to addresses outside the UK, we can take orders from overseas to deliver to UK addresses.
What Do Partner Website Charge for Delivery?
Our partner sites, such as FunkyPigeon.com, have their own delivery charges so check their delivery information before you order.
How Do I Arrange Delivery to a BFPO Address?
To deliver orders to BFPO (British Forces Post Office) locations, manually enter the address on the delivery page in checkout. Postcode look-up will not find BFPO addresses.
When Will You Deliver my Magazine Subscription?
Your magazine subscription will usually start with the next available issue and will not normally be the current issue that is available in the shops now.
For weekly magazines it may take between 3-5 weeks for the first issue to arrive once your order has been confirmed by the publisher. For monthly magazines it may take between 5-9 weeks for the first issue to arrive once your order has been confirmed by the publisher. For bi-monthly and quarterly magazines please allow up to 13 weeks. Orders for magazines printed outside of the UK may take an additional 2-3 weeks.
Please be aware that magazine free gifts may not be included for subscription customers, and that any gifts that are included will be sent separately and may not arrive at the same time as your magazine. Please allow up to 6 weeks for delivery.
Where is my Order?
If you have a WHSmith Account, then you can track your order online by logging in.
If you don't have an account, then you will need to contact our Customer Services Team for an update on your order's progress.
My Question is Not Answered Here. What Do I Do?
We may have the answer on another help page - you can check our FAQs here.
Still need help? Contact our Customer Services team