Customer Help and Support

If you need a little help or support when shopping at WHSmith.co.uk, or simply have a query about us and our policies, then we hope you’ll find the answers to your questions quickly here in our Help Hub.

Check our common queries below for a quick answer, or use the filters on the left to navigate to the relevant help section.

Alternatively, if you need to speak to one of our advisors to resolve your query, then you can Contact our Customer Services Team by phone during business hours on 0333 6005000 or fill out our Contact Form for a response via email.


Common Queries

Where Is My Order?

You can track your order by logging into your account. If you do not have an account then you will need to phone or email our Customer Services Team. View our FAQs About Your Order page for more information.

How Do I Get a Refund?

You have the right to return products to store or by post up to 30 days after purchase, and we will gladly refund or replace the item (t+cs apply). View our Returns and Refunds page for more information.

What Delivery Options Do You Offer?

We offer four different delivery options across the majority of our products, including free click + collect from stores. View our Delivery Options page for more information.

Where Can I Get Help with an Order?

View our Shopping with WHSmith Help page for information on returns, delivery, payment, accounts and more.

Where Can I Get Help with a Gift Card?

View our Gift Card Help page for information on registering a gift card and terms and conditions.

Where Can I Check Your FAQs?

If you think your question may have a straight-forward answer that isn't on this page, try our FAQs page for more common queries.

Where Can I Get Help with Customer Service Queries?

You can find advice on customer service queries, including product recalls and registering gift packs on our Customer Services page.

How Do I Find Out More About WHSmith?

View our About Us page for information about us, affiliates, our WEEE policy and more. Or visit our WHSmith PLC website.

Where Can I Find Out More About WHSmith Policies?

Our Policies and Terms & Conditions are available on our Policies page.

Where Can I Find Job Vacancies at WHSmith?

Visit our Careers website to view and apply for our latest job vacancies.

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