Customer Help and Support

If you need a little help or support when shopping at WHSmith.co.uk, or simply have a query about us and our policies, then we hope you’ll find the answers to your questions quickly here in our Help Hub.

Check our common queries below for a quick answer, or use the filters on the left to navigate to the relevant help section.

Our customer services team is available on email at support@whsmith.co.uk. Please include your order number with your enquiry.



Common Queries

Where Is My Order?

You can track your order by logging into your account. If you do not have an account then you will need to email our Customer Services Team. View our FAQs About Your Order page for more information. Please note that we are experiencing delivery delays due to the response to Covid-19, we thank you for your patience at this time.

How Do I Get a Refund?

You have the right to return products to store or by post up to 30 days after purchase, and we will gladly refund or replace the item (terms and conditions apply). View our Returns and Refunds page for more information.

What Delivery Options Do You Offer?

We offer four different delivery options across the majority of our products, including click + collect from stores. View our Delivery Options page for more information.

Where Can I Get Help with an Order?

View our Shopping with WHSmith Help page for information on returns, delivery, payment, accounts and more.

Where Can I Get Help with a Gift Card?

View our Gift Card Help page for information on registering a gift card and terms and conditions.

Where Can I Check Your FAQs?

If you think your question may have a straight-forward answer that isn't on this page, try our FAQs page for more common queries.

Why are Prices Online Different to in Stores?

There are different overheads with a web business, and so we’re able to offer different prices on our website than in WHSmith stores. Find out more about our Online Prices here.

Where Can I Get Help with Customer Service Queries?

You can find advice on customer service queries, including product recalls and registering gift packs on our Customer Services page.

How Do I Find Out More About WHSmith?

View our About Us page for information about us, affiliates, our WEEE policy and more. Or visit our WHSmith PLC website.

Where Can I Find Out More About WHSmith Policies?

Our Policies and Terms & Conditions are available on our Policies page.

Where Can I Find Job Vacancies at WHSmith?

Visit our Careers website to view and apply for our latest job vacancies.

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