Frequently Asked Questions

If you have created a WHSmith Account then you will be able to log in and track your order. If you placed your order as a guest then our customer services team can advise you on its progress using your order number. Please bear in mind that if your item was out of stock when the order was placed then the delivery time will be later than usual while we wait for stock to arrive.

Requests to cancel all or some of your order will be accepted where possible, but if your order has reached a certain point in the process then we will be unable to cancel it. We cannot make changes to an order other than to cancel some or all of the items. Find out more about Cancelling an Order here.

If you would like to call to check that the store has your item(s) you'll find the store's contact details here.

Please allow 10 working days for your item(s) to arrive from the day we sent you a dispatch email (we can chase your order with our carriers after this period). If it has not arrived after 10 working days, please email Customer Services with your order number.

You can bring the item to a WHSmith high street store along with your order dispatch email to arrange a return (terms and exclusions apply). Or you can post the item back to us at the address printed on your order’s delivery note. Please note that orders paid for by Laybuy cannot be returned in store. Find out more about Returns and Refunds here.

We send items as soon as stock is available, and so if your items come into stock at different times then you will most likely receive them at different times. Items from your order may also be supplied by different warehouses, and so may arrive separately. If you have a WHSmith Account then you can log in to track the progress of your items.

If we have sent your items separately you will still only pay the delivery charge stated when you placed the order.

Yes – in most cases our high street stores* would be happy to take your returned item, although heavy and large items may not be possible and we would recommend contacting our customer services team to arrange collection instead. Please note that orders paid for by Laybuy cannot be returned in store. Find out more about Returns and Refunds here.

*Stores in airports, hospitals, motorway services and WHSmith concessions are unable to receive your item.

Delivery times will vary depending on the method of delivery you select and whether the product is in stock. Next Day Delivery is available for certain products if ordered before 3pm, Monday – Friday. Find out more about Delivery Options here.

Yes – If you have a WHSmith Account then you can log in to track your order.

There are different overheads with a web business, and so we’re able to offer different prices than WHSmith stores. Find out more about our Online Prices here.

No – unfortunately we do not deliver to addresses outside the UK, but we can take orders from overseas to deliver to UK addresses. Find out more about Delivery and Collection here.

You do not need to create an account to shop with WHSmith.co.uk, you can place your order as a guest instead. However, there are benefits to creating an account, such as being able to track your order online, request a cancellation online and to make shopping with us again quicker and easier.

All our product recalls will be listed on our Product Recalls Page

Click & Collect is one of our delivery methods which allows you to collect your order from a WHSmith store. Click here to find out more about Click & Collect and our other delivery methods.

Yes – we use the best security software available to ensure your personal information is protected to the highest standard. Click here to find out more about secure payment.

You can apply to convert your standard customer account to a credit account by completing an application form. Find more information on credit accounts here.

Delivery costs vary depending on the delivery method you select. Free delivery may be available for some products and baskets over a certain amount. Find out more about Delivery Options and Costs here.

You will be given the option to create an account when you place an order with us. You will then only need to enter your details once, and they will saved for your next order. You can also create an account by going to My Account > Register.

No – our customer services team are unable to place orders for you over the phone, but they can try to guide you if you get into trouble using our website.

Some products on our website require us to confirm that you are above the legal age to buy them before we can sell them to you. A message will appear next to these items to let you know that age verification is required. We can verify your age using your credit card or PayPal account, or by using you name and date of birth to identify you using our age verification tool supplied by Capita. If you fail age verification then you will be unable to buy these items and will need to remove them from your basket to proceed with your order.

eBooks are available to buy from our partner website Kobo.com

Our careers website lists our latest job vacancies in stores and head office. Click here to search and apply.

Our customer services team is available on phone and email. You can find our contact details here.

Yes – our affiliate programme is accepting applications. Visit our page on becoming an affiliate to find out more.

The WH Smith PLC website offers information on WHSmith PLC, including press releases, corporate responsibility and information for students.

Most gift packs can be registered online by entering your details into the relevant website. Click here for a full list of gift pack types and where to register them.

Yes – you can pay for some or all of your order online using a WHSmith Gift Card. You will need to enter the card number and security code at the checkout. Find out more about Payment Methods here.

After purchasing an e-gift card from WHSmith you will receive an email with your e-gift voucher. Instructions on how to use your e-gift card will be included with the email.