Category

Product Recalls

You’ll find any products that we’ve recalled due to health or safety concerns listed below. If you’ve purchased an affected product please do not continue to use it and return it to one of our stores.

If you’ve experienced a problem with one of our products or are concerned about its safety, please Contact our Customer Services Team on support@whsmith.co.uk



  • No WHSmith own-brand products have been recalled in the last 2 years.
  • Penguin/Random house publisher has issued a recall for the following product:
    Hey Duggee: Duggee and the Magical Unicorn
    ISBN: 9781405946834
    What is the issue?
    Ladybird Books is instigating an urgent product recall on this title due to the discovery of a manufacturing fault on some copies where the foil lamination on the cover of the book can be peeled off. Small parts of foil or lamination could be a choking hazard to small children.
    What you need to do:
    Please take this book away from small children and return it to the retailer where you bought it for a full refund (there is no need to produce a receipt).
    Contact details
    Please contact Ladybird customer services via email: customersupport@penguinrandomhouse.co.uk if you need further clarification.
    The safety of our readers is our top priority and we apologise for any inconvenience that this may cause you.
    Recall Date: 8 July 2021