Empowerment: HR Strategies for Service Excellence
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Empowerment: HR Strategies for Service Excellence

Empowerment: HR Strategies for Service Excellence

By
Conrad Lashley (Author)  

Hardback

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'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can: * enable organizations to gain commercial and competitive advantage * become more flexible * improve employee commitment * use the skills of individual employees to best advantage and enhance personal capabilities. 'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.
Conrad Lashley
  • Contributor: Conrad Lashley
  • Imprint: Routledge
  • ISBN13: 9781138153967
  • Number of Pages: 320
  • Packaged Dimensions: 156x234mm
  • Packaged Weight: 453
  • Format: Hardback
  • Publisher: Taylor & Francis Ltd
  • Release Date: 2016-12-02
  • Binding: Hardback
  • Biography: Conrad Lashley

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